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Return Merchandise Request

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We hope that you are happy with your StormLake purchase. However, if you find it necessary to return a product, please let us know and we will make every reasonable effort to satisfy you. You can contact us by email at support@storm-lake.com or at 865-988-8933 or complete the form below.

 

Shipping and handling fees are not refundable. A copy of the purchase receipt from StormLake or an authorized retailer must be provided in order to exchange, return, or receive warranty service.

 

Items returned unused and in original packaging in resalable condition within 30 days of purchase will be issued a refund, credit, or exchange. Items returned after 30 days will be subject to a 20% restocking fee. Returns are not accepted after 90 days of purchase.

 

All sales are final on apparel, accessories, special orders, and all special offers.  Opened or used items are not eligible for return unless item is defective. Barrels that have been installed or fired are considered used and are not eligible for return. It is the purchaser’s responsibility to ensure that parts are correctly selected and installed. Returns are not accepted due to fit or function issues that result from improper installation or incorrect selection.


Orders paid by credit card are refunded to the same credit card. Orders by cash, check, or money order are issued store credit.


Returns are not accepted without a Return Authorization Number. Allow 2-3 weeks credit processing time.

 

For issues with fit or function, please contact StormLake directly at 865-988-8933 or support@storm-lake.com before returning item. Many of the most common issues can be resolved via telephone or email. We will attempt to work with you to troubleshoot the issue before authorizing a return.


See product warranty for more details.

 

Complete form below to request a Return Authorization:

 

Contact Information

     

First Name

 

Last Name

 

Company Name

 

E-mail

 

E-mail (Confirm)

 

Phone

 

Cell Phone

 
     

Billing Information

     

Address line 1

 

Address line 2

 

Suite/Apt

 

City

 

State/Province

 

Zip/Postal Code

 
 

Shipping Information

 

Check if same as billing

Address line 1

 

Address line 2

 

Suite/Apt

 

City

 

State/Province

 

Zip/Postal Code

 
 

Original Order Number/Or Dealer Name

Where did you purchase the product(s):

 

List the items you wish to return below:

Part Number/Or Description

Explanation of Problem

 

Reason Code

Qty

Price

 

$

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