StormLake

5900 Highway 321 N

Lenoir City, TN 37771

Tel: 865-988-8933

Fax: 865-271-9441

 

ORDER PROCESSING:

In-stock orders are shipped within 24-72 hours after receipt of payment. Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays, Sundays, or holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

 

Standard Shipping Lead Times:

 

WEEKS

 

MODELS/STYLE

8-10

 

Default for any special order option

4-6

 

Default for any standard models

 

In-Store Pick Up:

In order to have something picked up at our location, you will need to notify a sales representative at 865-988-8933 at least 24 hours prior to pick up. Please note that local pickup orders are considered in-state purchases and are subject to TN sales tax.

A pick up can be made at the following address on Fridays from 9am-1pm:

5900 Highway 321 N

Lenoir City, TN 37771

 

Order Acceptance Policy:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.

 

Payment Options:

We accept Visa, MasterCard, American Express, and Discover cards. In addition, we also accept PayPal, Cashiers Checks, Money Orders and Company Checks. Non-U.S issued credit cards must be from a bank which validates the CCV code, or it will be declined. Please note that checks may require up to 10 business days to clear before an order ships.

 

Sales Tax:

Orders shipped within Tennessee are subject to a 9% sales tax. For areas outside of Tennessee, please check with your local tax authorities regarding any local sales tax liabilities.

 

International Orders:

The US Department of State requires companies that export gun parts to obtain an export license for each order. All non-gun parts do not require an export license and can be ordered directly through the online store with no restrictions. To order gun parts, orders must be paid in full, in U.S. dollars, before we will apply for an export license. The purchaser is responsible for all freight charges, insurance, customs fees, duties, tariffs, taxes, and any other fees associated with importation of the purchase. A $50 export license fee is applied to each order. Accepted payment methods are credit card, Paypal, or wire transfer. Credit cards must be issued by a bank which supports the validation of the CCV code, or it will be declined. A $25 wire transfer fee is applied to orders paid by wire transfer. An End User For Exportation form must be completed for all orders, and the original signed document must be provided before the order can be shipped. If the order is for a quantity larger than 50, the Department of State requires that the customer complete a DSP-83 form. The original signed document must be provided before the item can be shipped. After the order is placed, the customer will be provided with commercial invoice which can be used for customer application of import authorization, and the customer must provide certified copies.

 

Order Cancellations:

To cancel an order, you will need to contact a Customer Service representative by phone at 865-988-8933. Email cancellations will not be accepted. If you cancel an order before it ships, a refund will be issued less a 10% processing fee of charging and refunding your credit card. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. In addition, a 15% restocking fee will apply.

 

Returns / Damaged Products:

All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. All original packing materials and/or boxes must be saved and made available for inspection in order for a damage claim to be considered by the shipper. StormLake will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement. Please Note: Before accepting any trucking delivery, please make certain to examine the product for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, you may not be able to file a claim with the trucking company.

 

Defective Products:

Buyer must notify StormLake of a defective product within 7 days or receipt of product. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.

 

Select and Special Order Products:

Please note that once delivered, the special order products listed can not be returned for credit except for warranty related return. At the time of delivery you will have the opportunity to inspect the item for damage. If it is damaged you should refuse delivery. You will be entitled to a full refund if an item arrives damaged.

 

Non-Defective Product Returns:

Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

 

Return Notes:

All returns must be pre-approved by a customer service representative for an RMA number (Return Merchandise Authorization). To accomplish this, please call our customer service department at 865-988-8933. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 7 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your StormLake order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.

 

Typographical Errors:

In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, StormLake shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, StormLake shall immediately issue a full credit to your credit card account.